Refund and Cancellation Policy
Effective September 14, 2026
How to cancel
Email support@tylerrossusa.com as soon as possible with your request number, name, callback number, and reason for cancellation. If available, also use any in-app or driver/admin cancellation tools.
Refund guidelines
- Before dispatch/driver travel: generally eligible for a full refund.
- After driver travel begins: the service-call portion may be nonrefundable to cover time, dispatch, and travel.
- RoadRescue cannot safely provide service: unprovided service will be refunded, except where the issue is caused by incorrect customer information, unsafe customer conduct, inaccessible vehicle, wrong location, or other customer-controlled conditions.
- Incorrect fuel type selected by customer: refund eligibility depends on whether dispatch/travel/fuel costs were incurred.
- No-show or unreachable customer: service-call charges may be nonrefundable.
- Duplicate charge or technical error: eligible for correction/refund after review.
Processing
Refunds are processed back to the original payment method through Stripe when possible. Bank/card-network timing may vary and is outside RoadRescue control.
Disputes
Contact support first so we can review the request, timestamps, driver status, payment record, and any photos/notes. Do not send full card numbers by email.