Privacy Policy

RoadRescue is operated by TylerRossUSA, DBA RoadRescue. This policy explains how we handle information when you use our website, iPhone app, account portal, tracking page, driver portal, or support channels.

Information we collect

• Contact information: name, mobile number, email, account credentials, and authentication status.
• Service information: service type, roadside address, optional precise device location, vehicle details, fuel type, notes, request history, driver assignment, status updates, photos if uploaded, and support messages.
• Location information: customer service location and, for active driver accounts, driver GPS while online or servicing a job.
• Transaction information: payment status, amount, Stripe identifiers, receipt details, refund/cancellation information, and billing type. We do not store full card numbers.
• Technical/security information: IP address, device/browser information, timestamps, rate-limit/security logs, and authentication events.

How we use information

We use information to verify service area, create accounts, process payment, dispatch roadside service, provide live tracking, communicate with customers/drivers, prevent fraud, support refunds/disputes, maintain safety records, improve the service, and comply with law.

Sharing

We share only what is needed with payment processors such as Stripe, hosting/security providers such as Cloudflare and our server host, assigned RoadRescue drivers, support providers, insurers/legal advisors when needed for claims, and partner dispatch networks if you use a partner-originated service. We do not sell personal information or use it for third-party behavioral advertising.

Location tracking

Customer location permission is optional; you can enter an address manually. Driver location is sensitive and is used only for online availability, active dispatch, safety, customer tracking, admin oversight, and service records. Customer tracking links are token-protected and should not be shared publicly.

Retention

Service and support records are generally retained for up to 24 months unless a longer period is needed for tax, payment disputes, safety, fraud prevention, insurance, or legal reasons. Driver location history is limited and may be cleaned up on a shorter schedule. Stripe retains payment records under its own policy.

Your choices

You may request access, correction, or deletion of eligible records by emailing support@tylerrossusa.com. We may verify your identity before acting. Some records may need to be retained for legal, tax, safety, dispute, or fraud-prevention reasons.

Security

We use encrypted transport, access controls, restricted administrative endpoints, token-protected tracking, rate limiting, and Stripe-hosted payment handling. No system is completely secure; do not include unnecessary sensitive information in request notes.

Children

RoadRescue is intended for adults requesting roadside services and is not directed to children under 13.

Contact

Questions: support@tylerrossusa.com. Related pages: Terms | Safety | Refunds.