Safety and Fuel Handling Policy
Effective September 14, 2026
Call 911 for emergencies. RoadRescue is for limited roadside assistance only and is not a police, fire, EMS, or emergency-response provider.
When we may refuse or cancel service
- The vehicle is in an active lane, crash scene, fire scene, or unsafe location.
- Police, fire, EMS, or highway authorities are needed first.
- The vehicle is inaccessible or the driver cannot safely work around it.
- Fuel type is uncertain or fuel delivery would be unsafe.
- The battery/fuel area appears damaged, leaking, smoking, modified, or otherwise unsafe.
- Weather, traffic, road closures, customer behavior, or other conditions create unacceptable risk.
Customer safety expectations
- Move away from traffic and remain in a safe place when possible.
- Use hazard lights if safe.
- Do not stand between vehicles or near active traffic.
- Keep children, pets, and bystanders away from the service area.
- Tell us about parking garages, locked lots, steep shoulders, leaks, smoke, smells, or known damage.
Fuel delivery rules
RoadRescue provides small-quantity emergency fuel delivery only. Fuel must be transported and dispensed using approved containers and safe handling practices. Fuel delivery is not intended for bulk resale, storage-tank filling, or routine fueling. Gasoline and diesel charges should be recorded separately from service charges when applicable.
Driver safety practices
- Use high-visibility gear and safe positioning.
- Carry appropriate fire extinguisher and spill-response supplies.
- Use approved fuel containers only.
- Document service location, service type, and safety exceptions.
- Stop work and escalate if conditions become unsafe.
Regulatory & Safety Compliance
RoadRescue operations strictly adhere to Maine Fire Marshal safety standards, Maine Revenue Services guidelines, OSHA occupational safety regulations, and applicable federal transportation and hazardous materials handling requirements.